websites offered by River West Consultants, Ltd.
If you have any questions about this Privacy
Policy, please feel free to contact
us through our website.
Information we collect and how we
We may collect the following types of information:
Information you provide - When
you sign up for a web or e-mail hosting account we ask you for
personal information. We may combine the information you
submit at the time of your service sign up with information from
other services or third parties in order to provide you with a
better experience and to improve the quality of our services.
For certain services, we may give you the opportunity to opt
out of combining such information. Your administrator will
have access to your account information including your email.
Cookies - When you visit River
West Consultants, we may send one or more cookies
the quality of your service, not limited to, but including:
maintaining your secure connection during access to your e-mail;
storing your user preferences; and tracking user trends, such as
how people search to find our website; and collecting utilization
data for hosted websites so we can render regular reports to our
Log information - When you
access River West Consultants services via a browser, application
or other clients, our servers automatically record certain
information. These server
logs may include information such as your web request, your
interaction with a service, Internet Protocol address, browser
type, browser language, device type, device operating system, the
site from which you linked to our website, your operating system,
the date and time of your request, and one or more cookies that
may uniquely identify your browser or your account.
User communications - When you
send email or other communications to River West Consultants, we
may retain those communications in order to process your
inquiries, respond to your requests and improve our services.
When you send and receive SMS messages to or from one of our
services that provides SMS functionality, we may collect and
maintain information associated with those messages, such as the
phone number, the wireless carrier associated with the phone
number, the content of the message, and the date and time of the
transaction. We may use your email address to communicate
with you about our services.
Affiliated River West Consultants
Services on other sites - We offer some of our services
on or through other web sites. Personal information that you
provide to those sites may be sent to River West Consultants in
order to deliver the service or services. We process such
Third Party Applications -
River West Consultants may make available third party applications
through its services. The information collected by River
West Consultants when you access or enable a third party
Information collected by the third party application
provider is governed by their privacy policies.
Location data - While accessing
our services via location enabled devices, River West Consultants
may receive information about your actual location (such as GPS
signals sent by a mobile device) or information that can be used
to approximate a location (such as a cell ID).
Unique application number -
Certain services, such as our SmarterMail e-mail server, may
include a unique application number that is not associated with
your account or you. This number and information about your
installation (IE: operating system type, version number) may be
sent to River West Consultants when you access those services or
when that service accesses our servers (for example, process
logins or update code for the application on your local
Other sites - This Privacy
Policy applies to services provided by River West Consultants, Ltd
only. We do not exercise control over the sites displayed on
our servers, sites which are linked by other customers who we host
on our servers, or links from within our various services.
These other sites may place their own cookies or other files
on your computer, collect data or solicit personal information
In addition to the above, we may use the
information we collect to:
Provide, maintain, protect, and improve our
services (including advertising services) and develop new
Protect the rights or property of River West
Consultants, Ltd or our users.
If we use this information in a manner different
than the purpose for which it was collected, then we will ask for
your consent prior to such use.
River West Consultants, Ltd processes personal
information on our servers in the United States of America.
Most browsers are initially set up to accept
cookies, but you can reset your browser to refuse all cookies or to
indicate when a cookie is being sent. However, some River West
Consultants features and services may not function properly if your
cookies are disabled.
Some of our services also require the use of Java,
but you can reset your browser to refuse to allow java.
However, some River West Consultants features and services
many not function properly if java is disabled.
River West Consultants only shares personal
information with other companies or individuals outside of River
West Consultants in the following limited circumstances:
We have your consent. We require opt-in
consent for the sharing of any sensitive personal
We provide such information to our subsidiaries,
affiliated companies or other trusted businesses or persons for
the purpose of processing personal information on our behalf.
We require that these parties agree to process such
information based on our instructions and in compliance with this
We have a good faith belief that access, use,
preservation or disclosure of such information is reasonably
necessary to (a) satisfy any applicable law, regulation, legal
process or enforceable governmental request, (b) enforce
applicable Terms of Service, including investigation of potential
violations thereof, (c) detect, prevent, or otherwise address
fraud, security or technical issues, or (d) protect against harm
to the rights, property or safety of River West Consultants, its
users or the public as required or permitted by law.
If River West Consultants becomes involved in a
merger, acquisition, or any form of sale of some or all of its
assets, we will ensure the confidentiality of any personal
information involved in such transactions and provide notice before
personal information is transferred and becomes subject to a
We take appropriate security measures to protect
against unauthorized access to or unauthorized alteration,
disclosure or destruction of data. These include internal
reviews of our data collection, storage and processing practices and
security measures, including appropriate encryption and physical
security measures to guard against unauthorized access to systems
where we store personal data.
We restrict access to personal information to
River West Consultants employees, contractors and agents who need to
know that information in order to process it on our behalf.
These individuals are bound by confidentiality obligations and
may be subject to discipline, including termination and criminal
prosecution, if they fail to meet these obligations.
Accessing and updating personal
When you use services provided by River West
Consultants, we make good faith efforts to provide you with access
to your personal information and either to correct this data if it
is inaccurate or to delete such data at your request if it is not
otherwise required to be retained by law or for legitimate business
purposes. We ask individual users to identify themselves and
the information requested to be accessed, corrected or removed
before processing such requests, and we may decline to process
requests that are unreasonably repetitive or systematic, require
disproportionate technical effort, jeopardize the privacy of others,
or would be extremely impractical (for instance, requests concerning
information residing on backup tapes or drives), or for which access
is not otherwise required. In any case where we provide
information access and correction, we perform this service free of
charge, except if doing so would require a disproportionate effort.
Because of the way we maintain certain services, after you
delete your information, residual copies may take a period of time
before they are deleted from our active servers and may remain in
our backup systems.
Please contact us if you require assistance or require more
River West Consultants regularly reviews its
written complaints, it is River West Consultants's policy to contact
the complaining user regarding his or her concerns. We will
cooperate with the appropriate regulatory authorities, including
local data protection authorities, to resolve any complaints
regarding the transfer of personal data that cannot be resolved
between River West Consultants and an individual.
Changes to this Privacy
from time to time. We will not reduce your rights under this
significant, we will provide a more prominent notice (including, for